Roof Replacement Customer Testimonial from Megan I. in St Louis, MO
We had a new roof installed by Bone Dry Roofing in the fall of 2014. Ron Russelburg came to the house prior to our purchasing decision to inspect the roof and describe all of our options. We appreciated his thorough and knowledgeable ...MoreWe had a new roof installed by Bone Dry Roofing in the fall of 2014. Ron Russelburg came to the house prior to our purchasing decision to inspect the roof and describe all of our options. We appreciated his thorough and knowledgeable inspection and felt that his assessment of the roof was fair and unbiased. Unlike some other companies, he did not apply high-pressure sales techniques. Instead, he told us that we could either repair parts of the roof now knowing that because of the age of the roof we would need to replace it within the next few years or we could replace the roof now. He explained the ventilation problems caused by the original 1960s design of the roof and answered all of our questions about the various ventilation and insulation options. We decided to have the roof replaced, and Ron priced the options for us. The price was slightly higher than some other bids we received, but we felt it was fair and reasonable, especially for the quality of materials, warranties, and workmanship, including everything being hand-nailed. After we had signed the paperwork, we received a corporate email with a deal intended for customers who were not yet under contract. Although this was sent to us in error, Ron applied half of the promotional discount to our order for us. Scheduling was easy and hassle-free, and the crew that did the work was polite and competent. I did notice some roofing nails in the flowerbed and one broken (very cheap) landscaping light, but on the whole they did a nice job tidying up after themselves. A few days after installation, we noticed that some of the shingles were not lying flat. Ron was very responsive to our concerns and explained that this can be caused by the changing weather of late fall. He sent someone out to inspect and correct this and promised to follow up again in the spring, which he did. In the recent spring reinspection, the crew found that the edge vent had a manufacturing defect and needed to be replaced. Bone Dry took care of all of this with the manufacturer and replaced the vent within a week. Overall, our experience with Bone Dry has been one of personal attention and excellent customer service. I would recommend them to anyone looking to replace or repair a roof.